We're here to help.
Current client with a question about your tour? Check the FAQs below, or submit a ticket and we'll get back to you.
Common questions
First, double check the link was copied in full and try a different browser. If it still won't load, submit a ticket below with the link and we'll look into it right away.
Yes. Depending on your setup, updates can be made directly through the Treedis platform or by submitting a ticket with the changes you need. Let us know what you'd like updated and we'll handle it or walk you through it.
Floor plans, point cloud files, and photos can be extracted from your original scan. Submit a ticket letting us know which files you need and where to send them.
Submit a ticket or schedule a call and we'll get a new capture on the calendar. Let us know what's changed in the space so we can plan the visit accordingly.
Submit a ticket marked "Billing" below.
Submit a support ticket
Give us the details and we'll route it to the right person.